Incident Number:    20030122-000037 Date Created:    01-22-2003 12:08 PM Date Updated:    09-21-2006 02:48 PM Product:
PowerConnect Internet N/A Category:
Troubleshooting Question:

When I try to connect why does it keep asking me for my password, even after I re-enter the correct one?

Answer:

The easiest way to fix this problem is to bring up the initial "Connect to" box (where you actually press the button that says "Connect"). In this box, you will see an area for your username, an area for your password, and the phone number that you are dialing. You need to place your cursor into the area for username and delete whatever may be there (even if it appears to be correct). After the box is empty, you will proceed to hit the delete key approximately 5-10 more times. Repeat the EXACT same process in the password area. After both fields have been completely cleared, re-enter your username and the password. What tends to cause a problem like this is an extra or unexpected character in one of the two fields, usually a space that we are unable to see.

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