Incident Number:    20030122-000041 Date Created:    01-22-2003 12:10 PM Date Updated:    09-21-2006 02:46 PM Product:
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Order processing Question:

Why is my account on hold?

Answer:

An account is placed on hold when more information is needed in order to process the account. Some common reasons for residential account holds are missing copies of prior phone bills and pending verification of a Social Security Number. For a business account, we may need credit references, name and social security number of the owner, a copy of the current phone bill, or some other information. If you have any further questions, please contact our Customer Care Department via the eSupport link.

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