Incident Number:    20030122-000050 Date Created:    01-22-2003 12:15 PM Date Updated:    09-21-2006 02:29 PM Product:
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Rates Question:

How can I check what my rates are when I am billed by PowerNet Global Communications?

Answer:

There are a few things to remember when you figure your rates from your bill. You must take the rates call by call, NOT total usage. INTERSTATE (state to state) and INTRASTATE (within your state) calls most likely have different rates. International rates, Directory Assistance, and pay phone charges are not accounted for when the rate is calculated from the total usage. Choose a call to check. You will need to divide the charges billed by the call duration. Example: a call is made from a regular long distance telephone for 24.5 minutes and is billed $2.19. You would then divide the charges, by the duration. $2.19 divided by 24.5 = .0894 so the rate you are billed would be 8.9 cents per minute (accounting for rounding).

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