Incident Number:    20030122-000055 Date Created:    01-22-2003 12:18 PM Date Updated:    09-21-2006 01:22 PM Product:
Toll-free Service N/A Category:
Billing Questions Question:

Why do I get wrong number calls, when no one has my 8XX number?

Answer:

Customers that have 800 numbers do risk the chance of wrong number calls. The main reason for this happening is that others have dialed your number in error. For example, if the last digits they are dialing is supposed to be 9495, but they dialed 9498, this would show as a wrong number call. To prevent wrong number calls from occurring it is possible to block certain areas or to use an 800 number with a 6-digit pin number. If you would like to block certain areas from calling your toll-free number or would like to switch to a toll-free number with a pin, please contact our Customer Care Department via the eSupport link.

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