Incident Number:    20081107-000024 Date Created:    11-07-2008 03:03 PM Date Updated:    11-07-2008 03:03 PM Product:
Long Distance N/A Category:
Billing Questions Question:

Why do I have an Excessive Short Duration Call charge on my invoice?

Answer:

PowerNet Global must reserve the right to assess a penalty for calls six seconds in length and under if these calls account for more than 10% of all your calls. PNG has not enforced this penalty in the past but due to billing from our underlying carriers, it has become mandatory for PNG to begin applying these charges. If you have any questions or would like some tips for eliminating calls that would incur this penalty, please contact your PNG Agent or Dedicated Services at 1-866-201-1300.

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